IT Support Engineer in Basel

For our client in Basel, we are looking for an IT Support Engineer (m/f/d) to support daily IT operations and ensure reliable end-user services.

In this role, you will provide Level 2 support for hardware and software issues, manage user accounts in Active Directory and Azure AD (Entra ID), and assist users with Windows and Microsoft 365 environments. You will also troubleshoot network connectivity issues, handle incidents through an ITSM tool such as ServiceNow, and contribute to maintaining secure and efficient IT systems.

Start date: asap
Latest Start date: 01.05.2026
End date: 6-months contract (with the chance for extension)
Workload: 60%
Contract Type: Contracting
Location: Basel

Your tasks:

Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals
Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding
Install, configure, and maintain hardware and software according to company standards
Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow)
Perform root cause analysis and escalate complex issues to Level 3 teams when required
Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting)
Ensure compliance with IT security policies, data protection, and audit requirements
Maintain documentation for procedures, configurations, and troubleshooting guides
Assist in IT projects such as system upgrades, migrations, and rollout of new tools
Provide user training and guidance on best practices and security awareness

Your Profile:

5–6 years of experience in IT Support / Desktop Support / End User Computing role
Windows 10/11, basic Linux/macOS (optional)
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Microsoft Active Directory and Azure AD (Entra ID)
Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
Experience with endpoint management tools (Intune or similar)
Familiarity with ITSM tools and ticketing processes (ITIL framework or similar )
Strong troubleshooting skills
Ability to work independently and handle multiple priorities

Apply now

Das klingt nach einer spannenden Position?
Dann freuen wir uns über vollständige Bewerbungsunterlagen per Onlineformular.

Bei Bewerbungen per E-Mail erklärt sich der Sender respektive die Senderin damit einverstanden, dass die übermittelten Daten unter Berücksichtigung unserer Datenschutzrichtlinie verwendet werden.

Weitere offene Stellen gibt es hier: coopers.ch

Job profile (V6EB99)

Life Sciences - IT + Digital
Contracting
Part Time, 60%
asap / latest 01.05.26 - 6 MM contract
2nd Level Support, Active Directory, Microsoft Azure

Job benefits

First-name terms
Flat hierarchy
Strong team spirit

Sounds interesting? Simply click "Apply now" and I will get back to you.

Edgar Lingert
Talent Acquisition Consultant
+41 61 633 30 64
edgar.lingert@coopers.ch
m/w/d,

Firma: Coopers Group AG

Bewerben